Quality Assurance Specialist

CBC SunCoast New Options is looking for a self motivated and dynamic Quality Assurance specialist to join our team with a critical mission.

Overall Description:
The Quality Assurance (QA) Specialist provides field-based support for quality assurance and
improvement for assigned CBC Providers and programs. The QA specialist ensures the basic foundations
of quality care, regulatory and oversight compliance, are present in systems and in practice at the
program level.

Specific Job Duties:

• Participate in CBC Quality Management Committee to ensure foundational policy, proactive
  measures, risk management activities, and quality improvement activities are supporting best
  possible health and quality of life for persons served, and are aligned with agency priorities.
• Ensure compliance adherence measures are in place and supported through assigned providers,
  including internal reviews and on-site visits.
• Support QM Director with external oversight and regulatory entities around compliance, quality
  assurance and improvement, and system advocacy.
• Support national accreditation activities for assigned providers and keep abreast and engaged
  with accreditation changes on an ongoing basis.
• Ensure policy adherence and standardization of processes wherever possible.
• Monitor risk management processes such as incident reports, drill reports, and internal reviews
  for assigned providers and seek to improve processes to reduce risk for persons served,
  employees and providers, and the organization as a whole.
• Support multiple feedback mechanisms, including satisfaction surveys, for a variety of
  stakeholders, and encourage participation.
• Support ongoing quality improvement activities to ensure continuous quality improvement that
  lead to better outcomes, improved satisfaction, and increased efficiency.
• Visit programs/program offices on-site on a scheduled basis to assess environment of care, solicit
  feedback, and ensure quality assurance processes are in place as designed.
• Support the leadership team for assigned provider agencies.
• Other duties as assigned.

Position Requirements:

A qualified candidate must have the following:

• High School Diploma or equivalent with 4 years' experience in I/DD services. Bachelor's degree
  in a human services field preferred.
• Excellent verbal and written communication skills.
• High ethical character.
• Willingness to travel in state weekly. Out of state travel required on occasion.
• Ability to work under strict deadlines and manage multiple projects simultaneously.

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