This position provides leadership and guidance to operations support teams through coordinated leadership of administrative support functions and teams. Duties include, but are not limited to:

• Ensure adequate administrative support is available to support program operations, including continuous assessment of workload and position requirements.

• Monitor regular activity of administrative support staff to ensure timely handling of regular and assigned work, and report as requested on progress.

• Support continuous improvement efforts, particularly around operational efficiency.

• Support operations to manage administrative functions of service operations, to include managing and monitoring the electronic health records, onboarding and hiring new employees, tracking training and supervision, and other service-related systems.

• Ensure timely communication with administrative support staff of company initiatives, deadlines, and support needs.

• Develop and maintain consistent, standardized processes for supporting efficient program operations across agencies.

• Participate in operational and support team leadership meetings to ensure efficient use of administrative team member resources.

• Support Merger & Acquisition activities for asset and stock purchase acquisitions, specifically for company integration and process standardization.

• Other duties as assigned.