Community Based Care
  • Raleigh, NC, USA

Come join a great team with a critical mission! CBC and its Family of Providers are looking for a dynamic Clinical Supervisor who will be serving persons with intellectual and/or developmental disabilities and their services. We are looking someone who cares deeply about people, and wants to make a positive impact while helping us grow our company and our business

PURPOSE OF THE POSITION

The Supervisor of Clinical Services oversees and monitors the quality of services, including supervision of Direct Care Staff; development, monitoring, and documentation of the support plan to ensure growth and progress; and ensuring satisfaction of persons served, family members, staff and other stakeholders.

ENSURE SERVICE QUALITY

  • Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
  • Monitor adherence to plan of care including utilization and service provision
  • On-site, in-home visitation, depending upon service requirements to ensure

environmental safety and service compliance

  • Review service documentation daily
  • Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
  • Document progress and submit documentation in a timely manner
  • Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation
  • Maintain current knowledge of state and federal regulatory and service requirements

SUPERVISION

  • Create individualized supervision plans for staff and update as needed or required
  • Provide regular, face-to-face supervision per supervision plans and service requirements
  • Ensure staff are trained in person-specific competencies per service needs
  • Evaluate performance, provide progressive coaching, including disciplinary action
  • Coordination of service delivery to include persons served, family members, and staff
  • Ensuring staff qualifications and competencies are current to provide services
  • Approval of time documented for payroll and monitoring overall hours worked and employee status changes

STAFFING/MATCHING

  • Alert Human Resources when there is a person-specific need for staff time
  • Interview screened candidates to determine best match for people served
  • Coordination of family/recipient interviews
  • Review and train staff on person specific competencies
  • Scheduling services for service recipient

SERVICE PLANNING/GOAL DEVELOPMENT

  • Participate in collaborative team meetings to support the development of long-term goals
  • Develop support plan based upon needs, desires and preferences of person served
  • Complete and monitor annual enrollment in services and close services as necessary
  • Ensure plan is current and authorized by payer before service delivery, including all plan components and assessments
  • Ensure documentation regarding progress towards goals per service requirements

EDUCATIONAL SUPPORT

  • Maintain current knowledge of service system and resources available to persons served
  • Be knowledgeable and communicate clearly internal processes to all concerned
  • Maintain current knowledge of the rights of persons served and support self-agency of persons served

CUSTOMER SERVICE

  • Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
  • Work collaboratively with internal support departments
  • Maintain a positive and professional approach at all times
  • Have open and effective communication skills in all situations and settings
  • Maintain a strong work ethic to ensure preparedness and honesty
  • Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services

QUALIFICATIONS

  • Bachelor's Degree in human services with two years of full-time, post-graduate experience with the population served; or Bachelor's Degree in non-human service field with four years of full-time, post-graduate experience with the population served; or Master's Degree in human services field with one year of full-time, post-graduate experience with the population served
  • Excellent verbal and written communication skills
  • Proficient with standard office productivity software and tools
  • Ability to work independently and as a part of a team and manage time effectively
  • Reliable transportation
  • Acceptable background check

WORK ENVIRONMENT

  • Work environment is a typical office-based environment, however, field work and travel to recipient homes is to be expected on a regular basis.
  • After hours or weekend work as assigned
Community Based Care
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