Community Based Care
  • Tampa, FL, USA

Quality Management Director

Come join a great team with a critical mission! CBC and its Family of Providers are looking for a dynamic Quality Management Director, serving persons with intellectual and/or developmental disabilities. We are looking for a leader who cares deeply about people, and wants to make a positive impact while helping us grow our company and our business

Overall Description:

The Quality Management (QM) Director ensures the basic foundations of quality care, regulatory and oversight compliance, while supporting ongoing quality improvement and outcome-driven practices. The QM Director is a member of and advises the executive team for each assigned organization, including the CEO, while maintaining consistency and efficiency across assigned organizations.

Reports To:

Sr. Director, QM & Staff Development


Quality Assurance Specialist(s)for assigned Providers; Data Analyst

Specific Job Duties:

  • Facilitate CBC Quality Management Committee to ensure foundational policy, proactive measures, risk management activities, and quality improvement activities are supporting best possible health and quality of life for persons served, and are aligned with agency priorities.
  • Facilitate CBC Human Rights Committees to ensure due process and human rights are supported and protected for all persons served.
  • Ensure compliance adherence measures are in place and supported through assigned providers, including internal reviews.
  • Coordinate with external oversight and regulatory entities around compliance, quality assurance and improvement, and system advocacy.
  • Support, monitor, and guide national accreditation activities for assigned providers and keep abreast and engaged with accreditation changes on an ongoing basis.
  • Ensure policy and procedure manuals are up to date, and ensure policy adherence and standardization of processes wherever possible.
  • Monitor risk management events such as incident reports, drill reports, and internal reviews for assigned providers and seek to improve processes to reduce risk for persons served, employees and providers, and the organization as a whole.
  • Ensure multiple feedback mechanisms, including satisfaction surveys, for a variety of stakeholders, and utilize that data to drive improvement.
  • Ensure a robust outcomes data collection system and use for opportunities for improvement at the individual and aggregate levels.
  • Establish and support ongoing quality improvement activities to ensure continuous quality improvement that lead to better outcomes, improved satisfaction, and increased efficiency.
  • Visit programs/program offices on-site on a scheduled basis to assess environment of care, solicit feedback, and ensure quality assurance processes are in place as designed.
  • Review payer contracts and credentialing agreements to monitor agency requirements.
  • Participate as members of the leadership team for assigned provider agencies.
  • Other duties as assigned.

Position Requirements:

A qualified candidate must have the following:

  • Bachelor's degree in a human services field required; Master's degree preferred.
  • Minimum of 5 years of experience in services in human services.
  • Excellent verbal and written communication skills.
  • High ethical character.
  • Willingness to travel in state on a regular basis. Out of state travel required on occasion.
  • Ability to lead and motivate people not in line of supervision and maintain strong relationships at all levels of organizational structure.
Community Based Care
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